Empathy is but one component of fully communicating with others, albeit a crucial one. While empathy gives us a way to understand others, it doesn’t give us a way to directly express ourselves. The most effective and compassionate model for more complete communication I’ve found is called Nonviolent Communication, first proposed by Dr. Marshall Rosenberg.
Nonviolent Communication or NVC, offers practical, concrete skills for manifesting the purpose of creating connections of compassionate giving and receiving based in a consciousness of interdependence and power with others. These skills include:
- Differentiating observation from evaluation, being able to carefully observe what is happening free of evaluation, and to specify behaviors and conditions that are affecting us;
- Differentiating feeling from thinking, being able to identify and express internal feeling states in a way that does not imply judgment, criticism, or blame/punishment;
- Connecting with the universal human needs/values (e.g. sustenance, trust, understanding) in us that are being met or not met in relation to what is happening and how we are feeling; and
- Requesting what we would like in a way that clearly and specifically states what we do want (rather than what we don’t want), and that is truly a request and not a demand (i.e. attempting to motivate, however subtly, out of fear, guilt, shame, obligation, etc. rather than out of willingness and compassionate giving).
These skills emphasize personal responsibility for our actions and the choices we make when we respond to others, as well as how to contribute to relationships based in cooperation and collaboration.
In the NVC context, empathy means being present to “what’s alive” in another person. So using the model above, we focus on clarifying what is being observed, felt, needed, and wanted, rather than on diagnosing and judging. In doing so, we discover the depth of our own compassion. So NVC and emapthy involves a quality of consciousness or presence, along with specific methods to focus our attention to listen beyond the words to the essence of the message we are receiving.
If this quality of communication sounds intriguing, the NVC Academy is currently offering a monthly subscription to learn the basics of NVC via convenient telecourse.
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