Posts Tagged ‘business’

Empathizing with a Value System

June 10th, 2010

I found this post from Marc Stoiber, blogging at the Huffington Post interesting not so much because he mentioned empathy, but rather the means he suggests using a system of understanding human values called spiral dynamics, first uncovered by Clare Graves, former Professor of Psychology at Union College in Schenectady, N.Y. Stoiber writes:

These differing worldviews are usually a factor of:

1. Different values lenses – different shades of values people have, which give them different perspectives on a story.
2. Different filtering styles – individual means of screening information based on triggers and internal sorting mechanisms.
3. Degrees of social optimism – Ways of interpreting realities based on the optimism or pessimism of the viewer.

Renowned social psychologist Clare Graves was an innovator in this field, breaking down audience worldviews according to eight levels of evolving human behavior systems.

1. Autistic thinking. Traced back to 40,000 BC, this type of thinking was characterized by living in the moment, and feeling helpless before the terror of nature. A strong desire to live in tribal units for security helped mankind evolve beyond this behavior.
2. Tribal thinking. Post 40,000 BC. Civilization was tribal, and suffocated by tribal rules. The chief factor contributing to the demise of this behavior system was the desire to break free and set out on journeys of self-determination.
3. Heroic thinking. 8000 BC. A behavior system favored by early conquerors like Atilla, Genghis – but very much alive today in dictators and gang lords. This form of thinking favors taking what one wants, creating empire, and domination. Clearly not a form of thinking for the meek, it was largely supplanted by the search for deeper meaning and a true, spiritual leader.
4. Absolutistic thinking. 4000 BC. A backlash against heroic thinking, absolutism favored the clarity and discipline of rigid morality. Honor, self-sacrifice, a fear of contradiction and a strict code of behavior characterize this behavior system. Today, absolutism is personified in conservative thinkers….

I’ve found spiral dynamics a great inroad to empathizing especially with people whose value systems appear to differ from my own.  One note of caution: I’ve noticed the temptation to pigeonhole people into these categories when in fact these memes are tendencies we possess rather than hard categories we act upon.

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Harding & Yorke – Linking Empathy with Profit

May 13th, 2010

This infomercial for Harding & Yorke is fascinating, it seems that empathy is being successfully integrated into businesses in the UK.  Somehow, the video left me with the notion that H&Y is attempting to encapsulate empathy into a sell-able commodity. I wonder if I have that impression because I don’t have much experience with British business culture. Mechanized is the word that comes to mind. All in all, I’m thrilled to see empathy come to business as an effective tool, though I hope nobody ever finds a way to dehumanize it.  How did this video land for you?

Empathy in Business & Brands: Wired to Care, with Dev Patnaik

May 6th, 2010

Recent history has seen the rise of innovation as a key mandate for driving top-line growth in business across multiple sectors. But as organizations have devoted increasing resources and attention to innovation, a critical issue has been ignored in the process. How can you create new value if your company doesn’t have a gut sense for what people outside its walls actually value? The challenge facing business today isn’t a lack of innovation, it’s lack of empathy. Listen to Dev for a look inside leading companies like IBM, Microsoft, Apple, Harley Davidson, Nike, and Delta Airlines to see how empathy can drive change and growth. He dives deep into the human brain to find the biological sources of empathy and their critical role in decision-making, learning, and judgment. And he spends time on both sides of the political aisle, to show how empathy can give politicians the acuity to cut through a morass of contradictory information. Learn more about Sustainable Business & Design at: sustainablelifemedia.com

Empathy and Authenticity in the Workplace (part 2 of 3)

May 2nd, 2010

Miki KashtanMiki Kashtan leads workshops and intensive retreats in Nonviolent Communication and offers mediation, meeting facilitation, coaching, and training for organizations throughout the United States and in Japan, Europe, Brazil, and Africa. She supported the US Department of Peace campaign with monthly conference calls between 2005 and 2009.  From Miki Kashtan’s Blog, The Fearless Heart:

In the workplace, as in the home and elsewhere, many people forget about including themselves when it comes to connection. I have already written (April 16) about how leaving ourselves out can lead to resentment. How does this apply in the workplace?

Including yourself means bringing your opinions and visions when you have them, even when there may be disagreement. It also means being willing to say no when you are being asked for something that will not work for you. In addition, if you really want to bring yourself fully into the picture, you will need to learn to ask for what you want.

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Review and Critique: Jeremy Rifkin’s The Empathic Civilization and P.W. Singer’s Wired for War

March 5th, 2010

gary-olson-150Jeremy Rifkin’s The Empathic Civilization and P.W. Singer’s Wired for War: Review and Critique 
by Gary Olson 

Two recent books on the future, both seeking to interpret selected aspects of a rapidly moving, technologically complex world, are each deeply flawed but well worth examining for what’s missing.  One author fears we are heading toward global entropic destruction of the earth’s biosphere unless we reinterpret history in light of new scientific evidence that proves humans are an empathic species. The other, more narrowly focused, explores the advent of military robotics, the revolutionary technology that promises to dominate future battlefields. 
 
The first book, The Empathic Civilization by Jeremy Rifkin, is the second major treatment of empathy to appear in recent months. It “outwords” Frans de Waal’s The Age of Empathy by a door-stopping 675 pages to a mere 304 [1].  The second book, Wired For War by P.W. Singer, is a disturbing but impressively detailed account of the American military’s current and anticipated use of robotic warfare. 
 
Rifkin, a frequent advisor to CEOs, senior corporate management, and European Union officials, has authored 17 books on “big trend” topics, not infrequently self-proclaimed ones.  His previous work has featured doom and Gloom warnings about imminent apocalyptic crises. Were Rifkin a meteorologist he¹d be drawing unemployment. 
 
On occasion, an un-popped kernel of radical potential can be discovered. This was true about his early book on “pension fund socialism,” in The North Will Rise Again (with Randy Barber, 1978) and again in The End of Work (1995), both of which I assigned for my political economy courses. But his arguments are never carried to their logical anti-capitalist conclusion and that remains the case here. Thus he can accurately proclaim:  “The ability to extend individual empathy across national cultures, continents, oceans, and other traditional divides is enormous, with profound implications for the humanization of the human race” (p. 427). 
 
And further, although the social creation of surplus is a foreign concept to Rifkin, he does support ordinary citizens having access to a better quality of life and a more inclusive society.  The problems arise when Rifkin attempts to operationalize his objectives. 

» Read more: Review and Critique: Jeremy Rifkin’s The Empathic Civilization and P.W. Singer’s Wired for War

Bring Empathy & Collaboration into the Workplace

January 25th, 2010

As a workplace veteran with decades of experience in the corporate workpspace, I admit I’ve often thought it nearly impossible to bring empathy and genuine cooperation into that environment, when the focus is always on getting the job done, seemingly, without consideration for how we feel about.  Three certified trainers of nonviolent communication would like to show us how we can be more empathic and collaborative, and, get this: we can be more effective too!

Making Collaboration Real: Connection and Effectiveness in the Workplace Using Nonviolent Communication

A Telephone Course (Telecourse) with CNVC Certified Trainers Miki Kashtan from Oakland, California, Martha Lasley from Troy, Pennsylvania, USA, and François Beausoleil from Waterville, Quebec, Canada

In this 3-session telecourse you will learn to:

  • Bring authenticity and presence to your work without appearing “touchy-feely”
  • Support others in seeing the value of relationships and connection for achieving effectiveness
  • Distinguish between using NVC in the workplace and talking about NVC in the workplace

This telecourse is for you if you are a:

  • Change agent working within to make your organization more collaborative
  • Consultant or coach supporting personal and organization development
  • NVC trainer facilitating better communication in organizations

Read more… 

Not Business as Usual: Empathy Enters the Workplace

January 4th, 2010

From Lynda Smith at BayNVC:

Paul Levy, director of Beth Israel Deaconess Medical Center in Boston, “is trying something revolutionary, radical, maybe even impossible: He is trying to convince the people who work for him that the E in CEO can sometimes stand for empathy.” 
— The Boston Globe

“”Empathy’ and ‘meaning’ are critical in developing effective products, staying globally competitive and overcoming everyday business challenges.” 
— Bea Boccalandro on the Center for Corporate Citizenship’s website

Two recent online headlines:

“British Prime Minister Draws the Connection Between Empathy and Growth”

“Best Buy Goes Green as CEO Dubs Self ‘Chief Listening Officer’”

What’s going on here? As the new decade dawns, are we witnessing the convergence of two seemingly opposite goals in organizational culture: competition and compassion?

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