This morning on police website officer.com, police Chaplain Dave Fair suggests police officers try practicing empathy in their interactions with the public. Here’s an excerpt:
The dictionary defines empathy as understanding and entering into another’s feelings. The definition of empathic is showing empathy or ready comprehension of others’ states.
In our discussion of empathy I’m not saying we don’t write the ticket. I am saying we can be empathic and recognize what the violator might be going through.
The other side of the coin is officer discretion; in being empathic if we sense the person is under a lot of stress and strain. If we get the feeling the person is stressed or has a lot on his or her mind do we have to write the citation?
What if they are acting like a jerk? Do we write an attitude ticket? Maybe, but not so fast. If you have discretion, consider not writing the citation. Maybe issue a written warning instead.
I’m not saying everyone gets off the hook. What I am saying is when we use empathy we don’t aggravate the situation.
In life people have excuses and reasons for what they do. An excuse is just that. It’s blaming someone or something else for the malady. On the other hand the person may have a valid reason for doing what they do. Maybe they are on the way to the hospital where there is a critically ill family member. Perhaps their wife is locked out of the car in a secluded area. The list could go on and on.
For sure and certain, our job as officers is to protect and serve. Often we must protect people from themselves. If they don’t have their mind on what they are doing they could be a threat. Yet if we become students of human behavior we learn about cause and effect. We come to understand that people are products of what they think and the life they have lived.
There are times officers make matters worse by failing to understand the people they make contact with are often like themselves.
Chaplain Fair’s perspective inspires hope in me. Read more…