An excerpt from Larry Marturano’s blog on inContext, more anecdotal substantiation for the value of empathy in business organizations:
The big lesson for me was that to cross organizational boundaries, I needed to encourage my researchers to truly understand – to empathize – with the way other departments thought, acted and worked. Lending people out to other groups turned out to be a happily coincidental way to develop organizational empathy in my team. It wasn’t just about the bribe – it turned out to be about changing the culture of my own organization.


