you must be able
to do three things:
to love what is mortal;
to hold it
against your bones knowing
your own life depends on it;
and, when the time comes to let it go,
to let it go.
—Mary Oliver, from In Blackwater Woods
How many times have you stared at a competitor’s new product and said, “We had that idea two years ago, but we just didn’t act on it.” Well, why not? Did you think the market research wasn’t quite right? Did you become convinced that it wasn’t a good idea when you couldn’t rally other people around it? Did people get in your way with stupid or irrelevant questions that tied the team up in a state of analysis paralysis? The difference between good companies and great companies is not the quality of their ideas. It’s their ability to anticipate and act on the needs of their customers. Companies with a widespread sense of empathy prosper over the long term.
Dev is the author of Wired to Care: How Companies Prosper When They Create Widespread Empathy, a book that reveals how empathy is at the heart of innovation.
People who participate in the International Day of Empathic Action will help to build strong trusting relationships in their communities, promote nonviolence as a viable way of life, and establish compassionate ways of living together. IDEA events will directly expose participants to the power of empathy and the effective change it can have on local and global issues.
Some ideas for participation:
In the Lodz ghetto in Poland, home to as many as 204,000 Jews during World War II, there were 170 doctors, as well as a few nurses and midwives, according to diaries and memoirs. Like all the others, the Jewish healers lived with the daily terror of being shipped off to a death camp.
The great gift of human beings is that we have the power of empathy.
—Meryl Streep